The dip tube is a plastic pipe inside the water heater tank that runs from the cold water inlet at the top down to within 6-8 inches of the bottom. Its job: push incoming cold water to the bottom where the burner or heating element heats it, so hot water stays at the top and flows to your faucets. When the dip tube breaks, cracks, or dissolves, cold water enters at the top and mixes directly with the hot water. The result: lukewarm water that never gets fully hot, no matter how high you set the thermostat. Replacing the tube takes under an hour and costs $8-$15.